Your front desk staff works hard. They’re your company’s front line for customer-facing communication in person, online, and over the phone — sometimes all at once. Here are three software tools that will help them work more efficiently in 2016.
Data Entry and Contact Management
If your front office is still using paper forms, try Canvas. Canvas turns forms — from work orders to patient contact sheets — into mobile formats for easy collection and integration with other systems. It adapts to the needs of almost any business with apps for building customized invoices and other forms. Canvas also streamlines data collection for entry into CRMs like Pipedrive, Salesforce, and Insightly. Capterra’s lists of Top Data Entry Software and Top Contact Management Software track customer reviews and offer in-depth descriptions of a full range of data and CRM tools.
Social Media Management
Hootsuite remains one of the most popular choices for social media management. Sprout Social and Buffer are also strong contenders. IFTTT (If This, Then That) extends the tools of those tried-and-true platforms. It takes scheduling a step further by creating if-then recipes across a host of internet channels, so your automation is more personalized to your business and your audience. This cool matrix from G2 Crowd charts leading and emerging social media management tools according to scale, market share, and global service support.
Apps like Booker and MINDBODY are already popular with salons, spas, and fitness centers. Not limited to appointment scheduling, they also provide customizable point-of-sale, marketing, and business management for retail and wholesale distributors, marketing agencies, and small business consulting firms. Explore PCWorld’s list of 25 more business software tools and web services to help your front desk staff streamline their operations.
Bonus: Electronic Receptionist App
Apps like our very own visitor management system can eliminate paper sign-in sheets, modernize your office, and free up receptionists to work on more meaningful work.