Feature Release: Microsoft Teams integration

One of the most frequent requests from potential users and customers alike has been delivered, as we are excited to announce the new native integration between The Receptionist for iPad and Microsoft Teams!   We’re excited to provide our customers with…

Visitor management system helps Ohio School of Phlebotomy upgrade from paper and stay compliant

The Ohio School of Phlebotomy in Columbus, Ohio, provides training and education in phlebotomy and related fields to prepare its students for long and successful careers in healthcare.  In order to maintain the school’s high standard of education, stay approved…

Best Practices for Lobby Design in Long-Term Care Facilities

As we begin to move beyond the COVID-19 pandemic, here are some ways that long-term care facility directors can permanently redesign lobbies to maximize safety for their residents, staff, and visitors.

The Evolving Role of AI in Office Management

As office tools get smarter, your office manager and front desk staff has more options at their disposal. Here’s what you need to know about the evolving role of AI in office management.

Customer Support Trends We’re Following in 2021

If you want to build a customer-focused culture, you need to stay on top of customer support trends. Here are the trends we’re following in 2021.

Visitor management system helps University of Calgary Downtown Campus increase security and move on from paper binders

The front desk at The University of Calgary Downtown Campus is constantly bustling with visitors. As with any educational institution, those guests are often there for very different reasons. From students and instructors to campus staff, contractors, and cleaners,…

Hiring a Receptionist for Your Long-Term Care Facility? Here’s What to Look For

If you’re working on your long-term care facility hiring plan, you may be wondering what to look for in an ideal front-desk staff. Here are the qualities we suggest assessing in the interview process for a long-term care facility receptionist.

Technology vs. People in Building Management: When to Use Each Resource

Optimizing your organization’s physical infrastructure and tools requires a perfect blend of human skills and technological tools. Here’s when to use each resource.

5 Ways That Visitor Records Can Satisfy Regulatory Compliance

Visitor records can play an important role in regulatory compliance, especially if your company is in certain industries or is responsible for handling certain materials.

Modern PURAIR safely opens new headquarters and impresses visitors with a digital check-in system

Opening a new office is never an easy undertaking. Doing so during a global pandemic presents even more obstacles. Before Modern PURAIR, a full-service indoor air quality company, could open its new headquarters in Kelowna, British Columbia, the company required…

Looking Ahead: How the Market for Long-Term and Skilled Nursing Care is Changing

Just like any other business, long-term care facilities must get clear on what sets their services apart from competitors and stay in touch with what patients want in their care.

How’s Your Office’s New Flex-Work Schedule Going? 5 Questions to Ask Employees

If your office has adopted a flex work policy due to COVID-19 , it’s time to check in and assess its effectiveness.

The Future of Visitation Policies at Long-term Care Facilities

Here’s how long-term care facility visitation policies will change in the future as we move forward with the knowledge gained from the COVID-19 pandemic.

An Introduction to Fractional Hiring (and How it Can Work for Your Company)

If your company isn’t in a position to hire a full-time executive team, you might want to consider hiring executives for just a few days a week. Here’s what you need to know about the trend of “fractional hiring.”

4 Signs Your Office Isn’t Ready for a Digital Guest Check-In System

Your office isn’t ready for a digital guest check-in system until you’ve established who will be responsible for making sure the program is updated and easy to use.

The New Office Security Needs of a Post-COVID Workplace

Some of the ways that offices have had to adapt to COVID-19 may have increased certain security risks. However, you can keep your office safe by learning the best practices for office security after COVID-19.

Which of These Corporate Culture Types Fits Your Company?

There may be as many types of corporate culture as there are companies, but thinking about the most common factors that set companies apart clarifies the advantages of each approach.

5 Customer Support Metrics to Monitor

These five customer support metrics may not show up on your help desk dashboard, but they can give you a ton of insight into how well your customer support operations are working.

4 Simple Tactics That Put Contact Tracing on Autopilot

Simple contact tracing methods for the office leverage the power of tools you may already be using to keep better track of who has contact with whom.

5 Types of Visits Your Office Should be Tracking

Collecting office visitor data can seem like a low priority, but it comes in handy in many unexpected ways. Consider tracking these visit types to get insights into office design, employee resources, and more.

WellnessSpace ensures visitor privacy and reduces front-desk stress with iPad check-in

Even before health and wellness co-working space WellnessSpace opened its doors in Houston, Texas, during the pandemic, co-founders Sunny Somaiya and Dr. Sonia Krish knew that the visitor experience would not look like what many are used to at healthcare…

How to Create a Hiring Plan for Your Office

If you’re expecting to grow your business in the near future, you should have a hiring plan. Here’s how to create one.

Is it Time for an Office Lobby Redesign?

Although an office redesign always comes with some headaches, the era of COVID-19 might actually be a more convenient time than most to rethink your front office’s design and aesthetic. Here’s what to think in an office lobby redesign.

Technology vs. People in the Reception Area: Here’s When to Use Each Resource

In our latest blog post, we break down which office lobby tasks are best handled by technology, and which are best handled by a live front office staff.

4 Culture-Building Mistakes to Avoid

A strong workplace culture is crucial for success. Make sure to avoid the following culture-building mistakes, which can contaminate the values you’ve worked hard to instill.

The Role of the Administrative Assistant in a Post-Pandemic World

Office administration post-pandemic may look much different than it did beforehand.

4 Tips for Safer In-Person Meetings in the COVID-19 Era

Safer in-person meetings can reduce or even practically eliminate the chance that disease will spread in the workplace. When-in person meetings are necessary, use these best practices.

How to Create an Upward Career Path for Your Administrative Assistants and Front Desk Team

Your managers need a plan for promoting administrative assistants so that you can retain the best talent over the long-term.

Maintaining Company Culture During a Crisis

Maintaining company culture is a lot easier when people aren’t stressed out. Here’s how to keep acting according to your values even when times are tough.

Feature Release: Dive deeper with new analytics views

Our latest feature updates for The Receptionist for iPad are all about analytics that give you even more information about who’s coming to your office, who they’re seeing, and what days are busiest for your team. Visit Analytics by Day…

New Tools for Safer Workplaces in the COVID-19 Era

Disinfection and social distancing may be a little easier with help from these COVID-19 office safety tools.

How to Deal With Solicitors at Your Business

All businesses, especially small ones, have to deal with people stopping in unannounced to try to sell their services or solicit donations.

6 App Features That Admin Professionals Will Love

These time-saving apps for admin professionals allow your front desk staff to save hours of manual work on jobs like note taking, visitor check-in, and executive assistance.

What You Need to Know About Door Lock Options for Your Office

What You Need to Know About Door Lock Options for Your Office

Evaluating office door lock options? We explain what to consider when it comes to convenience and security in choosing a commercial door lock.

The Role of Leadership in Establishing Company Values

Leaders have to back up their values and policies with their own words, actions, and body language. In this post, we explore all the ways leaders are responsible for establishing company values.

3 Misconceptions About Visitor Management

You may have assumed that visitor management doesn’t deserve much attention at your office. However, that all depends on what you think the term “visitor management” actually means. Read on as we debunk the top three visitor management myths.

Getting Into the Flow: How to Pave the Way for Your Employees’ Optimal Productivity

It’s an employers’ responsibility to ensure their employees’ optimal productivity through smart office design, office culture that encourages deep work, and a conscious effort to eliminate distractions.

How to Design Your Office Visitor Log

Office visitor logs have taken on more importance in light of pandemic-related health concerns. Does your office log need an upgrade? Take these steps to design the perfect visitor log for your office.

Contactless check-in helps keep students, staff safe at U.S. Truck Driver Training School

The COVID-19 pandemic has shone a new spotlight on the importance of the transportation and logistics industry. With more people eating and working at home, well-stocked grocery store shelves and on-time package delivery have never been more imperative. One of…

What “Respect” Actually Means at Work

A word like “respect” may seem like it’s clear enough, but in practice, it may mean very different things to different people. Here’s what respect at work looks like to us at The Receptionist for iPad.

An Out-of-Office Checklist for Your Front Desk Staff

Receptionists: Make sure the rest of your team is prepared to cover for you when you leave the office by using this checklist.

What Employers Need to Know About Contact Tracing

Employers also have an important role to play in informing employees of their coronavirus exposure risk. Here’s what employers need to know about workplace contact tracing.

Unstaffed reception areas can offer certain advantages over offices where every lobby visitor is greeted in person by a live receptionist.

The Top 5 Benefits of Unstaffed Reception Areas

Unstaffed reception areas can offer certain advantages over offices where every lobby visitor is greeted in person by a live receptionist.

A Quick Guide to Office Plants

Are you considering adopting a plant for your office or your personal desktop? Learn how to choose and care for an indoor plant in our quick guide to office plants.

The Receptionist for iPad helps Israel-based AeroCRS rapidly comply with new COVID-19 regulations

It’s safe to say 2020 has been a year of the unexpected. The COVID-19 pandemic has meant new regulations, new practices, and new challenges for every business. AeroCRS, a SaaS company that provides end-to-end software solutions for the transportation industry,…

What it Means to Have Internally Motivated Employees

Wondering how to motivate your employees? Forget the bonuses and perks and go back to the basics: a workplace where they feel both challenged and respected.

How to Hold Meetings That Respect Everyone’s Time

Follow these best practices for efficient meetings that respect everyone’s time and get the most out of each session.

What to Look for in a Residential Visitor Check-In System

Is your residential community considering investing in an electronic visitor check-in system in a response to the COVID-19 pandemic? Here’s what to look for in residential check-in systems.

6 Ideas for Boosting Your Office’s Curbside Appeal

Even if people aren’t coming inside much these days, your office still makes an impression. Here’s how to improve how your property looks from the street or sidewalk.

What Does a “Fun” Office Look Like in the COVID Era?

Office morale may be more important than ever during difficult times like these. Here are a few ways your team can remember to laugh together despite the challenges brought on by the novel coronavirus pandemic.

How to Execute Contactless Visitor Check-In Properly

Reducing the risk of disease transmission in your office lobby requires removing the human interaction and the need for visitors to touch shared check-in tools without creating security risks.

How to Deal With Employee Conflict in a Healthy Way

Employee conflict doesn’t have to detract from productivity at work. Make the best out of a diverse group of thinkers by dealing with conflict in a healthy way.

4 Steps to Supply Chain Compliance

When it comes to keeping their supply chains safe and in line with local regulations, industries’ needs vary. For example, food manufacturers may need to keep a closer eye on timelines and temperatures to ensure food safety, and manufacturers of…

3 Examples of Small Businesses That Innovated to Meet a Community Need

Innovative businesses can thrive even through difficult periods by adapting to what customers want and need. Here are a few examples of businesses that successfully created a new service for a local niche market.

Here’s How We Boldly Tackle Business Challenges

Tackling business challenges requires employees and leaders who are willing to be bold and listen respectfully. Here’s how we tackle business challenges at The Receptionist.

NYC co-op ensures resident safety amid COVID reopening with visitor management system

In April 2020, New York City emerged as the epicenter of the COVID-19 outbreak in the United States. The city shut down in an attempt to stamp out the coronavirus’ spread, confining residents to their apartments, condos, and co-ops, with…

How COVID-19 Could Change the Way Law Offices Operate

In the course of responding to the COVID-19 pandemic, legal offices have had to change some things about how they work, how they hire, and how they communicate.

Feature Update: Contactless Check-In

The COVID-19 pandemic has forced business leaders around the world to rethink how they welcome visitors through their doors. As more businesses reopen, it is essential to minimize the risk of spreading any virus or disease through reduced contact opportunities.…

Switch from paper to The Receptionist for iPad proves to be a ‘no-brainer’ for technology-forward Steelhead Composites

When they founded Steelhead Composites in 2014, the company’s leaders made it a point to incorporate technology into every part of the business. The company is nearly paperless. Employees work on tablets. Data collected throughout daily operations drives business decisions.…

The Downsides of Remote Work

By now, you’ve probably heard and experienced plenty about the advantages of remote work for employers. But before going fully or permanently remote with your staff, consider the disadvantages of remote work.

What Schools Should Change About Visitor Check-In When They Re-Open

Wondering how school visitor check-in will change in light of the novel coronavirus pandemic? Here are a few of the ways to change the ways you welcome visitors into your educational institution.

What will your post-COVID-19 reception area look like? Here’s how to design a safe, sanitary check-in process that makes your visitors feel comfortable.

Adjusting to the “New Normal” in the Reception Area

What will your post-COVID-19 reception area look like? Here’s how to design a safe, sanitary check-in process that makes your visitors feel comfortable.

Should You Expand Your Solo Therapy Practice Into a Group Practice?

If you’re considering transitioning from a solo practitioner to group practice, you’ll have to consider your budget, your long-term goals, and even how you like to spend your days.

Feature Update: ID capture visitor field

We are excited to introduce the ability to capture various forms of identification through a new visitor form field in the release of our newest version 4.4. Users can now assign an ID capture field to any visitor check-in button…

Contactless check-in — a message from The Receptionist CEO Andy Alsop

Last week we sent out a customer survey to better understand the challenges our users are facing as stay-at-home mandates begin to relax and businesses re-open their doors. So far, we have received tremendous feedback. To those who took the…

Which Industries Can Benefit From ISO Certification?

Is ISO certification right for your business? Learn more about these international standards and how certification can benefit you.

Credit: Shutterstock

Temperature screening — what we’ve found, how we’re responding, and what comes next?

As COVID-19 stay-at-home orders expire and businesses ease into opening their doors, a top concern has emerged: how to keep visitors and employees safe from a virus that hasn’t been eradicated? When the coronavirus was initially growing into a global…

Common Mistakes Therapists Make When Starting Their Own Practices

Therapists aiming to start a private therapy practice may run into some unexpected obstacles. Here are some of the most common mistakes to avoid when striking out on your own.

Thriveworks Counseling & Coaching seamlessly switches to The Receptionist for iPad

Thriveworks Counseling and Coaching co-owner Matt Matone’s process to find a simple and effective way to check in clients and notify staff that a guest had arrived was a winding journey. Matone initially had video cameras installed in the lobby…

An Introduction to Warehouse Management

Any company that sells physical products must store those products before they’re sold to customers. Learn more about your options with these warehouse management basics.

A Guide to Hiring for Cultural Fit

Hiring for cultural fit is essential if you want to build a strong company culture. Here’s how employers can make sure that their team members will be a good fit.

Food and Beverage Manufacturers: An Introduction to Food Traceability

The food traceability tools that your food and beverage manufacturing company uses to track ingredients use can have a huge impact on the appeal of your products in the market.

How to Encourage Better Relationships Between Sales and Engineering

Has there been any tension between the sales and engineering teams at your tech company? Try these tactics and mindset shifts to improve the way they work together.

The Receptionist for iPad gives compliance peace of mind at Phoenix Innovate

Michael Spalding is no stranger to visitor management systems. In a previous role at a managed service provider, Spalding — now the Chief Technology and Compliance Officer at Phoenix Innovate in Troy, Mich. — interacted with different digital check-in systems…

3 Awesome Examples of Company Culture Building

Company culture building must be done intentionally. Here’s a selection of companies that are successfully creating those kinds of companies.

Incubators vs. Accelerators vs. Coworking Spaces: What’s the Difference?

Many business accelerators and business incubators offer communal office space in addition to other assets for business owners. But what makes them different than a coworking space? We’ll explain how different organizations are using these terms and what they mean for your organization.

Keeping critical supply chain employees and facilities healthy

The rapid spread of the COVID-19 virus to pandemic levels has launched the world into strange and uncertain times.  While many workers adjust to their new home offices and furry colleagues, many others must still go into work each day…

Administrative Privacy Basics for Medical Practitioners

Want to stay HIPAA compliant? Start by observing the following privacy basics for medical practitioners.

Protect Your Office From the Risk of Infectious Disease — Starting in the Lobby

The recent threat of COVID-19 has everyone focused on preventing the spread of disease, both at work and at home. However, practices like thorough and frequent handwashing and refraining from face-touching have benefits that aren’t limited to the new coronavirus.…

5 Essential Tools for Facilities Managers

With these facilities management tools, managers can keep better track of equipment, inventory, maintenance schedules, and repair requests.

Visitor management system simplifies life for Holistic Consultation and its clients

As technology becomes evermore prevalent in our daily interactions, ensuring a level of care and ease for customers, guests, and visitors has never been more top-of-mind for many business leaders. For Beth Sertell, Executive Director and Clinical Mental Health Therapist…

How The Receptionist can help you manage coronavirus (COVID-19) safety at your business

The spread of coronavirus (COVID-19) has understandably escalated concerns when it comes to how businesses manage visitors. The virus has made it crucial for workplaces to limit unnecessary person-to-person contact and potential transmission incidents. We’ve heard from many customers looking…

4 Ways to Have More Fun in Your Office

Everyone wants to work in a fun office, but that fun doesn’t happen on its own. To create a fun workplace, you’ll need to cultivate a fun office aesthetic and provide opportunities for employees to have fun together. However, those efforts won’t amount to a fun office unless the right people and culture aren’t in place, as well.

Does Your Coworking Space Stand Out? 3 Examples of Spaces Offering Something Different

As the market for coworking spaces grows, more spaces are finding specialties to set them apart from the competition. Here are just a few ideas for coworking space niches that have been successful.

Front desk visitor management system helps Canteen One better serve its clientele

At many companies, new ideas for products, feature add-ons, and services come from their sales team members, who frequently have the most direct contact with the market they serve. At Canteen One, a vending and food service management company, it…

The Importance of Slowing Down (and Embracing the Office “Turtle Police”)

Slowing down at work is essential if you want to eliminate mistakes that could damage your relationships with customers. Here’s how to encourage employees to take the time to get things right.

4 Easy Ways to be More Authentic With Your Customers

If you’re striving to create a more authentic brand, you need to change a few things about the ways your employees interact with customers.

How to Build Your Office Visitor Access Policy

An office visitor access policy is a crucial part of keeping your office safe and secure. Here’s exactly what yours should include.

Med Rx Partners advances access to mental health medication management with innovative, efficient, private check-in solution

Piper Buersmeyer envisions a day where there is no shame for people who need and seek out mental healthcare services. So when Buersmeyer and her business partners launched Med Rx Partners, a clinic providing rapid access to medication management services…

How to Keep Your Coworking Members Happy (And Keep Them Longer)

Your coworking space needs a solid strategy for coworking membership retention. To keep members as long as possible, make sure to focus on the fundamentals and encourage relationships between members.

3 Signs It’s Time to Hire an Executive Assistant

If you’d like to hire an executive assistant, here’s what you should know.

We began 2020 by giving back to SafeHouse Denver

Just because the year-end holiday season is over doesn’t mean we stop thinking of others. Giving back to those in need is a worthy year-round cause.  That’s why we’ve decided to use the month of January, a time of new…

PMI BioPharma reduces check-in time by more than half with The Receptionist for iPad

The staff at PMI BioPharma Solutions in Nashville, Tenn., is no stranger to using visitor check-in technology to manage the company’s many daily visitors.  A researcher and manufacturer of pharmaceutical products, PMI BioPharma started using visitor management software in 2016…

Are You Ready to Expand Your Business Internationally? Here are 4 Things to Consider

Are you ready to expand business internationally? Make sure that you’ve taken the time to research the potential market and make sure your tools are ready to scale.

3 Easy Ways for Small Businesses to Grow Their Mailing Lists

Small businesses can use these easy email list-building tactics to grow their list and land more customers.

How to Get the Most Out of Your Net Promoter Score

The Net Promoter Score has become the industry standard when it comes to gauging customer satisfaction. But you can get even more out of the scores with these NPS best practices.

4 Ideas for Attracting New Members to Your Coworking Space

You can attract new coworking members to your space by clarifying your marketing strategy, aligning yourself with key partners, and optimizing your membership packages.

Your Office Needs an Emergency Kit. Here’s How to Build One

Does your workplace have an office emergency kit? Learn more about what you should have on-hand in the case of an emergency.

The Importance of Sales and Marketing Alignment

Sales and marketing alignment is crucial for the success of any business. Here’s how to keep your team working together well and toward the same goals.