A Tour of Your New iPad Receptionist

Congratulations! You are the proud owner of a brand new iPad Receptionist! Get ready to say goodbye to pesky interruptions and hello to increased productivity and happier visitors. Getting started with your iPad Receptionist is a cinch. We recently rolled out a new set-up wizard to help get you up and going as quickly as possible. In case you need to revisit or revise any of your account settings, or to bring a colleague up to speed on how easy The iPad Receptionist is to update, here is a step-by-step guide

1. Log in

Log in to your account at http://thereceptionist.com.au/. Use the left-hand menu to navigate through the set-up process.

2. Customize your home screen

Select Home Screen from the left-hand menu. Upload your logo or a welcome message or both. We recommend both — this is your opportunity to make a positive first impression, and you want that impression to be associated with your brand. Here, you can also customize your slider color. The best practice is to select a color from your logo so that the app provides a seamless, branded interface.

3. Configure your buttons

Select Buttons from the left-hand menu. Click Add in the bottom center and select the type of button you would like to add. After you’ve added buttons, you may edit, delete, and rearrange them directly on the screen featured in this panel. Hover your mouse over a button to make these changes.

Check-In Button

  • Customize the label, icon, and colors for your check-in button.
  • Select which employee contacts you would like displayed during check-in.
  • Indicate any legal agreements you would like visitors to respond to. (See below on how to add new legal agreements).
  • Select employee contacts layout, security features, and desired audio.
  • Select Save & Close.

Check-Out Button

  • Customize the label, icon, and colors for your check-out button.
  • Select Save & Close.

Delivery Button

  • Customize the label, icon, and colors for your delivery button.
  • Select the delivery companies that frequent your business.
  • Select or customize messages to delivery contacts.
  • Select employee delivery contacts.
  • Determine whether you will have delivery audio options.
  • Select Save & Close.

Message Button

  • Customize the label, icon, and colors for your message button.
  • Input your customized message.
  • Select Save & Close.

If you would prefer not to have buttons, move the Skip Buttons slider on the right to the On position. If you choose not to have buttons, The iPad Receptionist will move automatically into the check-in workflow.

4. Add contacts

Your contacts are the people in your office who are available to accept visitors and who can both send notifications to and receive notifications from visitors and couriers. Here you will upload and configure your contacts.

Inputting contacts

Select Contacts from the left-hand menu. You can either upload contacts manually or upload a CSV file. If you want to upload a CSV, first format it with separate columns for First Name, Last Name, Business Title, SMS Number, and Email Address. You can input contacts manually by selecting Add on the upper right-hand side of your screen. After filling in the desired information, click Create. To bulk upload contacts from a .csv file, select Import on the upper right-hand side of your screen. Click Choose CSV File, locate your desired file, and click Upload & Process.

Configuring contacts

After you’ve inputted your contacts by either method, you can configure them further.

  • If you are using buttons, assign contacts to the buttons and set their messaging preferences.
  • Messaging preferences allow you to create a “notification tree” in case someone is unavailable to receive visitors. Messages can be sent by email or SMS, and either immediately or after a specified delay.
  • To do this, click on a contact, assign that contact to a button, and set the messaging preferences.

In the example below, I’ve assigned Jessica to the CheckIn button and configured it so that when a delivery comes in, Jessica is notified immediately by email, SMS, and Slack, and Andy is notified immediately by text message. This way, Andy can receive Jessica’s deliveries if she is unavailable. messaging preference new 2 If you upload contacts beyond the limit of your current subscription plan, you can always adjust your subscription via your Account settings on the top of the left-hand menu.

5. Download app

Under Visitor Log, you can view a brief tutorial on downloading and installing The Receptionist app from the App Store.

6. Select integrations

Select which third-party integrations you would like to include in your configuration by clicking on Integrations in the left-hand menu. Slack integration, for example, allows visitors to message employees using Slack.

7. Customize visitor information collected

Under Collect Visitor Information, you can customize what information is requested of your visitors. This is a great opportunity for you to make sure to get the emails and phone numbers of anyone who walks in your door. While customer name and company field must be customized on the iPad, you can customize visitor email and phone collection from this screen. You can determine how visitors are prompted for the information. You can also indicate whether phone and email information is enabled, required, or must be validated to complete check in.

8. Upload legal agreements

Under Legal Agreements, you can upload any legal agreements you would like your visitors to enter into. Any agreements you upload here can be made available during the check-in workflow.

9. Customize visitor responses

Under Visitor Responses, you can provide your employees with easy, automatic replies to visitor requests. Customize the examples we provide for you or create your own frequently-used responses.

10. Set up badge printing

Under Badge Printing, you can choose whether or not to enable a local printer to create badges for visitors. If you enable badge printing with the slider on the right, you will be prompted to select a printer and the attributes that will be included on the printed badge. And you’re ready to go! If you have any questions or encounter any problems with your setup process, we are here to help! Call us at 888-315-5230, email us at support@thereceptionist.com, or visit our Support Center. ipad visitor managent system software