If you get your hardware through our store, it is for purchase only and not for rent/lease. This gives you control and peace-of-mind. By purchasing your iPad and equipment outright, there’s no need to worry about returning equipment in the future or higher-than-necessary monthly expenses because of rental or lease fees.

Rented or leased hardware artificially inflates your monthly price and costs you more over the life of your equipment.

As long as you update the iPad’s iOS through the regular software updates and keep your Receptionist app up to date, you’re good to go for years to come.

We honor a 42-day money-back guarantee on all software and hardware.

We only support iPads at this time. The app will run on any iPad that is able to run iOS 13.0 or higher. Find more information about iPad compatibility on this page. Don’t already have an iPad that you can use? No problem! Our Receptionist in a Box can get you up and running quickly!

The iPad is the kiosk your visitors will use to check-in, either by following the prompts on the screen or by initiating our contactless check-in feature. The website is used to manage your account, billing information, employee contacts, and visitor log details. You will also use the website to customize the visual appearance of the iPad application. Things like your logo, welcome message, and the available buttons can be configured there.

No way! In short, we want to be your front desk staff's most valuable asset! We are certain there are other things going on in your office, and being tied to a desk is no one’s favorite responsibility. The Receptionist for iPad gives your Office Manager, Front Desk Person, Welcoming Committee, or “The Person Nearest the Door” freedom to tackle other tasks while we keep your entry area running smoothly.

You know it is! We care about your success, and the best way to do that is to be here when you need us — so much so that we call it Radical Support^®. We believe that we have the easiest, fastest set up on the market. To prove it, we offer free unlimited support (even during your free trial) to answer any questions you have.

Yes, our system works internationally. Since nearly every screen’s text is customizable, you can prompt your users in whichever language or wording you’d like. And we have the ability to let you set up your check-in experience to display in multiple languages. Note that for features using SMS, additional fees or restrictions may apply outside of the United States and Canada.

We ship hardware that is purchased through our store to most destinations in Australia.

Our pricing is based on contacts displayed per location. A “contact” is defined as a contact or person that visitors can search for, check in to see, and for The Receptionist to notify upon a visitor’s check in at a single location’s configuration, or an employee that uses the employee check-in button. A “location” is defined as a separate building or facility where an employee contact cannot physically be in two locations at the same time, or, where there is a need to run separate configurations of the software. You may run as many iPads on the same configuration in one location as you need to cover traffic flow and entrance needs; however, if you wish to use The Receptionist in two or more locations as they have previously been defined, you will need to purchase a subscription for each location.

Yes! We believe every company should have access to the best visitor management technology available, whether you have 1 employee or 10,000+.

No, but we do sell hardware packages. Visit our store to learn more. We offer printers, desk stands, floor stands, and wall mounts, as well as Receptionist in a Box packages that ship pre-assembled and ready to roll out of the box.

Painlessly! When you set up your free trial account, you can select your subscription plan and billing option — either monthly or annually. Your credit card number is only ever sent to our third-party PCI-DSS Level 1 compliant billing partner. At the end of your 14-day free trial, we will request our billing partner to charge the card on file to start your subscription. Need to issue a purchase order for invoice billing? No problem. Get in touch with us at info@thereceptionist.com.au and we can send you a quote that you can supply to your purchasing department. We’ll work with you to get setup in your vendor management system. We’ll even activate your account or ship your product upon receipt of a purchase order.

Yes we do! Please contact us and we can be sure to provide you with discount codes to get 10% off the monthly or annual cost for The Receptionist for iPad software.