Alex Navidad is a Phoenix, Ariz.-based business owner and building manager who must constantly balance between offering value to his building tenants and managing costs.
So in 2017, when he began considering how to make the reception area of his building more inviting and useful for his tenants and their visitors, he turned to technology.
“We wanted something in the reception area that would allow us to have some presence up front without hiring a full-time receptionist,” Navidad explained. “We didn’t need a full-time receptionist, but we wanted a way for clients to know that someone was there to see them, and that they would have a way to communicate to their visitors.”
Alex went online and began searching for a solution, where he eventually landed at TheReceptionist.com. As he explored the available features, he knew he had found exactly what his building and his tenants needed.
“The Receptionist just seemed the simplest to use to me — the simplest and the one that was the most cost-effective,” Navidad said. “Others I looked at were too complicated, and I liked that I could do everything in one place — order the iPad, get the software, and set it up. I knew it would allow us to manage the front office while not having to have the expense of a full-time employee.”
Now, at Navidad’s building, visitors enter and are greeted by The Receptionist for iPad. They use the software to find the picture and the name of the person or business they’ve come to see, and after they check in, and the person they’re visiting a receives a message.
From there, many of the tenants utilize The Receptionist for iPad’s two-way communication feature. Tenants get a text message that they have a visitor, to which they can directly reply to their visitor that they are on their way, or, if they are away from their office, to come back at a different time instead of having the visitor wait and/or wander.
Navidad made the cost even more reasonable by offering to split it amongst the different tenants, and Navidad says tenants and visitors alike have enjoyed using The Receptionist for iPad.
“We essentially have a receptionist in the building without having to actually hire anyone to do that,” Navidad said. “It gives the clients a way to make sure they’re connecting with their visitors, whether they’re in the office or away from the office. It’s been a great addition to the building.”
Do you want to see how The Receptionist can help your organization? Start your free 14-day trial today.
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