eCycle Solutions, an Ontario-based electronics recycling and information technology asset disposition (ITAD) provider, prides itself on ensuring that when a customer’s electronics enter its facilities, they are recycled in a way that ensures data security, worker health and safety, and the protection of the environment.
Company leaders work to adhere to strict regulatory compliance guidelines to uphold this promise to their customers, employees and business partners; in late 2017, they implemented The Receptionist for iPad to help exceed these standards when it came to managing visitor and contractor check-ins to their facility.
“We wanted to be more up-to-date and environmentally conscious with our technology while continuing to provide a professional and welcoming reception to our visitors and contractors upon arrival at our facility,” says Alan Ferguson, Vice President of Business Development. “We had noticed people using visitor management tools, and we decided to look for one as well.”
HR Business Partner Meetu Sandhu says that prior to seeking out a visitor management solution, the company’s visitor and contractor check-in process was basic and not very helpful, especially when it came to ensuring the privacy of its visitors.
“Our visitor/contractor sign-in process was very manual,” Sandhu says. “It was a standard sign-in/sign-out log. Anyone could flip through and see who had visited and going back to review the visitors/contractors list was a tedious process.”
A seamless and simple visitor management solution with big results
After considering several different visitor management software solutions, company leaders opted to implement The Receptionist for iPad.
“We liked that we could purchase the hardware outright and that the software ran on an iPad,” Sandhu says. “The system met our needs since it allowed us to print visitor ID badges and add our own forms to the system for visitors to read and sign off on compliance, security and safety requirements.
“We’re now able to store and show that information to auditors in a way we weren’t able to do before.”
With The Receptionist for iPad now in place, Ferguson says he believes the system has helped place eCycle Solutions in a position to not only impress its visitors, but to also help make sure the company upholds its safety, security and compliance standards.
“Setting up the system was simple, and now when you walk in to our lobby, instead of a manual sign-in, we have our iPad with the printer set up and ready to take in visitors/contractors,” Sandhu said. “We’re managing our contractors and visitors with much more ease, from a compliance perspective — and from a safety perspective — it has helped so much. The rollout of The Receptionist was seamless, and the system is very user friendly.”
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